Refund Policy

Our Commitment to Fairness

We believe every customer deserves a transparent and fair purchasing experience. If you experience a legitimate issue with your purchase, our support team will work with you in good faith to resolve the matter as quickly as possible. Our goal is always to find a reasonable solution before a payment dispute or chargeback becomes necessary.

Eligibility for Refunds

Unless otherwise stated on the specific product sales page, eligible purchases are covered by a 60-day money-back guarantee beginning on the date of the original purchase. To qualify for a refund, the request must: Be submitted within the applicable refund period; Include sufficient information to identify the purchase; Be submitted by the original purchaser; Be sent through our official customer support channel. Refund requests submitted after the refund period has expired may not be eligible unless required by applicable law.

Digital Products

Because Globe Info primarily provides digital products and services, delivery generally occurs immediately after payment confirmation. Digital products may include: Software applications; Mobile applications; Online courses; Digital downloads; Membership platforms; Educational materials; Templates; Guides; Other downloadable or web-based content. Customers acknowledge that access to digital content may begin immediately after purchase. Nevertheless, where a money-back guarantee is offered, eligible customers remain entitled to request a refund during the applicable refund period.

Our Commitment to Fairness

We believe every customer deserves a transparent and fair purchasing experience. If you experience a legitimate issue with your purchase, our support team will work with you in good faith to resolve the matter as quickly as possible. Our goal is always to find a reasonable solution before a payment dispute or chargeback becomes necessary.

How to Request a Refund

To request a refund, please contact our Customer Support team by email. Please include: Full name; Email address used for the purchase; Order number or transaction ID; Date of purchase; Product purchased; Brief explanation of the reason for the request. Providing complete information allows us to process requests more efficiently. Incomplete requests may require additional verification before a decision can be made.

Our Commitment to Fairness

We believe every customer deserves a transparent and fair purchasing experience. If you experience a legitimate issue with your purchase, our support team will work with you in good faith to resolve the matter as quickly as possible. Our goal is always to find a reasonable solution before a payment dispute or chargeback becomes necessary.

Review Process

Each refund request is reviewed individually. Our team may verify: Purchase records; Payment confirmation; Product access history; Technical issues reported; Previous refund history; Compliance with this Refund Policy. Most refund requests are reviewed within 2–5 business days after all necessary information has been received.

Approved Refunds

If a refund is approved: The refund will be issued using the original payment method whenever possible. Refund processing begins promptly after approval. Financial institutions may require 5–10 business days (or longer, depending on the payment provider) to complete the refund. Globe Info is not responsible for delays caused by banks, credit card issuers, or payment processors after the refund has been initiated.

Circumstances Where Refunds May Not Be Granted

While Globe Info is committed to treating every customer fairly, certain situations may not qualify for a refund. Refund requests may be denied if, including but not limited to: The request is submitted after the applicable refund period has expired; The purchase cannot be verified; The request is fraudulent or intentionally misleading; The payment was unauthorized by the account holder and is under investigation; The customer has previously engaged in abusive refund behavior; The customer violated our Terms of Service; The request is made in bad faith or for purposes unrelated to product satisfaction. Each case is evaluated individually, and Globe Info reserves the right to request additional information before reaching a decision.

Duplicate Purchases

If you accidentally purchase the same product more than once, please contact our Customer Support team as soon as possible. Verified duplicate charges may be eligible for a full refund of the duplicate transaction, provided that the request is submitted within a reasonable timeframe.

Our Commitment to Fairness

We believe every customer deserves a transparent and fair purchasing experience. If you experience a legitimate issue with your purchase, our support team will work with you in good faith to resolve the matter as quickly as possible. Our goal is always to find a reasonable solution before a payment dispute or chargeback becomes necessary.

Unauthorized or Fraudulent Transactions

If you believe your payment was made without your authorization, please contact us immediately. We take fraud prevention seriously and may request additional documentation to verify the identity of the purchaser before processing any refund request. Globe Info reserves the right to cooperate with payment processors, financial institutions, and law enforcement authorities when investigating suspected fraudulent activity.

Chargebacks and Payment Disputes

We encourage customers to contact Globe Info before initiating a chargeback or payment dispute with their bank or credit card issuer. In many cases, our support team can resolve concerns more quickly and efficiently than the formal dispute process. Opening a chargeback without first contacting our support team may delay resolution and may require additional verification from the payment processor. If a refund has already been issued, duplicate claims through a chargeback may be disputed with the appropriate financial institution.

Subscription Services

If Globe Info offers subscription-based products or services, customers may cancel future renewals at any time through the applicable account settings or by contacting Customer Support. Unless otherwise required by law or stated in the specific offer, cancellation of a subscription prevents future billing but does not automatically generate a refund for previous payments. Any applicable refund rights remain subject to this Refund Policy and the terms presented at the time of purchase.

Product Access After Refund

Once a refund has been approved and processed, Globe Info reserves the right to revoke access to the refunded product or service. This may include, where applicable: Membership areas; Online courses; Software licenses; Mobile applications; Premium features; Downloadable resources; Future product updates. Continued use of refunded products or services after a refund has been issued is not permitted unless otherwise authorized by Globe Info.

Technical Issues

If you experience technical difficulties accessing a purchased product, we strongly encourage you to contact our Customer Support team before requesting a refund. Many technical issues can be resolved quickly through troubleshooting, account verification, or product support. Globe Info is committed to making reasonable efforts to ensure customers receive access to the products they have purchased.

Limitation of Liability

To the maximum extent permitted by applicable law, Globe Info's total liability relating to any refund request shall not exceed the amount actually paid by the customer for the specific product or service giving rise to the claim. Globe Info shall not be responsible for indirect, incidental, consequential, special, or punitive damages arising from the purchase or use of any product or service.

Changes to This Refund Policy

Globe Info reserves the right to modify this Refund Policy at any time to reflect changes in our products, services, business operations, legal obligations, or industry best practices. Any updates will become effective upon publication on our website unless otherwise required by applicable law. The "Last Updated" date at the top of this page will indicate when the policy was most recently revised.

Contact Information

If you have questions regarding this Refund Policy or wish to request a refund, please contact us using the information below. Globe Info 525 Randall Ave Ste 100-1158 Cheyenne, Wyoming 82001 United States Email: contact@globe-info.com Phone: +1 (307) 317-3419 Website: https://globe-info.com Our Customer Support team is committed to responding to refund-related inquiries as promptly as reasonably possible.

Acceptance of This Refund Policy

By purchasing any product or service from Globe Info, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you do not agree with the terms of this Refund Policy, you should not complete a purchase through our Services. Your continued use of Globe Info products and services constitutes your acceptance of this Refund Policy.

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